Tag: it support

Who is responsible for EVV compliance is the question that surfaces the moment something goes wrong with a visit record: a week of manual entries, an exception nobody cleared, a caregiver whose clock-ins never reached the state. For Medi-Cal personal care…

Guest post by Chris Williams, CEO of System Six. The short answer: Buyers, and the lenders and quality of earnings (QoE) analysts working for them, don’t spend much time on the P&L itself that a seller hands over – they dig…

This guide explains why escalation routing matters for home-based care agencies delivering Medi-Cal personal care and home health services, how an agency can build its own routing procedure, and how IT Total Care handles the first look for agencies across the…

EVV IT support at a home care agency divides along one line: the EVV vendor supports its own platform, and the agency’s IT provider supports everything that platform runs on. Neither one takes responsibility for EVV compliance or the accuracy of…

Whether an IT support contract should be month to month is a question most home care agencies only ask after a provider has stopped fitting them and the agreement will not let them leave. Contract term decides how quickly an agency…

This guide explains why the switch puts a home care agency’s daily systems at risk, walks through the MSP transition checklist an agency can run on its own, and describes how IT Total Care runs the transition from the incoming side…

The healthcare MSP vs general MSP question has a shorter answer than most agencies expect: a home care, home health, or home hospice agency needs a provider built around field shifts, and only some of those agencies also need one built…

Key Takeaways Direct-to-patient medication delivery was supposed to take the agency out of the logistics business. In practice, home health clinicians still end up moving medications. A delivery goes to the wrong address, a refill is needed before the next shipment,…

How long must a hospice keep patient records is a question with more than one answer running at the same time, and for California agencies the answer changed in June 2026. A federal floor sits under every Medicare-certified hospice, a longer…

This guide covers why a hospice has to train volunteers on HIPAA, how to build and document the program yourself in five steps, and how IT Total Care supports the access control, device management, and evidence that sit underneath it. 1….