IT Total Care provides day-to-day IT support for Bay Area businesses with 10 to 250 employees. It’s part of our monthly managed IT plan: you buy support hours, and the same local engineers handle every request.
“Their customer service is exceptional, and their team consistently provides fast, effective solutions whenever we need assistance.”
In most businesses that call us, the IT person is really the owner, or someone who already has another job. IT gets squeezed in between everything else, and it shows.
So the same problems keep coming back. New hires take days to get working. People share logins. Nobody is sure who has access to what, and former employees still have access they should have lost when they left.
Then something bigger happens: a security scare, or pressure to meet compliance rules. And the provider you have stopped feeling like a partner a while ago.
Your monthly support hours cover any IT or cybersecurity work your business needs. We keep it simple on purpose: if it’s technology related, reach out to us.
Security tools, backup and Microsoft or Google licensing are part of the full package. See IT Managed Services for those.
Call, email or use our portal for help with Windows and Mac computers, phones, printers and the business apps your team uses every day. Behind the scenes, software monitors your systems 24/7.
When a problem needs hands-on work, an engineer comes to you, typically the same day or next day anywhere in the Bay Area.
We keep an inventory of your computers and equipment and manage who has access to what, so no one keeps access they shouldn’t have.
New hires get their devices and accounts set up, so they can start working. When someone leaves, we remove their access to your systems and data.
Help with the tools that protect your business, such as endpoint protection, multi-factor authentication and security awareness training. Our Cybersecurity page covers the full service.
Help with Microsoft 365, Google and the other cloud services your business runs on.
Support for your VoIP phone system.
Reports on how your systems and devices are performing, so you know where things stand.
Help with budgeting and vendor management, plus a technology business review every 6 to 12 months.
IT support at IT Total Care is run by a local Bay Area team. Every client has a lead engineer who leads a pod of engineers. Your lead engineer provides oversight, handles tasks personally and delegates as appropriate, so your business gets the best service possible.
Every engineer is local to the Bay Area, and your pod already knows your systems, so help starts faster. The results show: a 99% client rating, 99% first-response timeliness and 97% resolution timeliness.
Every client has a lead engineer: a senior engineer who knows your business and oversees all of your support. Your lead engineer leads a small pod, so you work with the same two or three engineers on a regular basis.
When you call, email or open a ticket in our portal, a senior engineer looks at your issue first, then hands it to the right person. Your lead engineer handles critical work personally and oversees the rest.
That first senior look means your issue starts with someone who can size it up quickly. And because your pod already knows your systems, you don’t have to explain your setup every time. All of our engineers are local to the Bay Area. You won’t reach a call center.
Our IT support is built for Bay Area businesses with 10 to 250 employees. It’s a good fit if:
We support home-based care, healthcare and medical practices, financial services, professional services, technology, life sciences, manufacturing, and construction, trades and field services. Home care, home health and hospice agencies can read more on our Home Care IT Support page.
It isn’t a fit if you only want someone to call when something breaks. We don’t do one-off break/fix work. We only work with businesses on our ongoing monthly plan.
It starts before you sign. During the sales process, our owner, Brendan Duebner, and a senior engineer build a custom action plan for your business. Your proposal is based on that plan.
Once you sign, Brendan and your lead engineer handle onboarding personally. It runs in three phases:
After onboarding, your pod handles day-to-day support and works through the roadmap with you. We meet with you for a technology business review every 6 to 12 months, depending on what you prefer. Each review looks at how things are going and what comes next.
IT support isn’t a separate plan or price at IT Total Care. It’s the day-to-day side of our monthly managed IT plan, and it works like this:
Most clients also buy other monthly services from us, such as security tools, backup and Microsoft or Google licensing. Those are covered on our IT Managed Services page.
Your proposal is built from the custom action plan we create with you, so you’ll see what we recommend before you commit to anything.
Heat Transfer Equipment Co. is a manufacturer and distributor with about 40 employees. Before they came to us, their staff and ownership were fixing IT issues themselves, on top of everything else.
That was a huge drag on efficiency. Every hour someone spent on a computer problem was an hour taken away from the work they were hired to do. It even led to a cybersecurity scare.
We took over day-to-day management of their IT and cybersecurity, so their staff and owners could step back from it. Now they get proactive support: software monitors their systems around the clock, and their pod works to head off problems before they reach the team. When something does come up, they call us instead of fixing it themselves. They have one team to call, and that team already knows their systems.
The results:
Today, IT is something Heat Transfer Equipment Co. hands off, not something its people have to do. Fewer interruptions mean more of the team’s time goes into the business.
Whoever you choose, ask these questions before you sign. Here’s how we answer them.
We provide IT support to businesses across the Bay Area. Find your city below.
A local Bay Area engineer from our team answers, not a call center. A senior engineer looks at your issue first and hands it to the right person in your pod. Your lead engineer oversees all of your support.
You get a dedicated lead engineer and a small pod. Every client has a lead engineer who leads a pod of engineers, so you work with the same two or three engineers on a regular basis.
All of our engineers are local to the Bay Area.
For emergencies, when your business can’t work, we typically respond in 15-30 minutes. High-priority issues typically get a response in 1-2 hours, and everything else in 4-8 hours. These are typical times, not guarantees.
They’re the same plan. IT support is the day-to-day side of our monthly managed IT plan: the help desk, onsite visits and after-hours work. IT Managed Services covers the full package, including security tools, backup, licensing and strategy.
No. We only work with businesses on our ongoing monthly plan. If you want ongoing support, start with a free IT and cybersecurity health check.
They roll over for a predetermined amount of time, so a quiet month doesn’t mean lost hours.
Yes. When an issue needs hands-on work, an engineer comes to you, typically the same day or next day anywhere in the Bay Area. Onsite time comes out of your monthly support hours.
No. Our plan is month-to-month, with no long-term contract. We earn your business every month.
We invest in them. We run a robust training program, pay above market for every engineering role, and cap our company profit, with excess profits going directly to employee bonuses.
Start with a free call to talk through your setup, then a free onsite visit to review your systems and equipment. Call 650-425-3910 or visit our Contact page.
More from IT Total Care: IT Managed Services · Cybersecurity · Home Care IT Support · AI Services