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Managed IT Services in Redwood City, CA

IT support for Redwood City manufacturers and service businesses

From the Haven Avenue and Spring Street industrial areas to Redwood Shores, our veteran-owned team is a short drive up 101 in Foster City.

Managed IT Services in Redwood City, CA

4.9★
96 Google reviews
5.0★
on Yelp
99%
Client rating
25+ yrs
Serving the Bay Area
10+ yrs
Average team tenure

Redwood City clients since 2004Managed IT Built Around How Redwood City Works

Redwood City companies with 10 to 250 employees come to IT Total Care for help desk support, security, backups and IT planning. We’re a veteran-owned managed IT and cybersecurity provider, and our only office is a few miles north in Foster City.

Our Redwood City clients today are two manufacturers, one with about 15 people and one with about 35, plus a home services company of about 40. They sit in the Haven Avenue industrial area and the Spring Street light industrial area, and we also take on businesses in Redwood Shores. If a fix needs hands on the equipment, we can typically get someone there the same day or the next.

✓2,000+ Bay Area businesses supported since 2001
✓Veteran-owned and Bay Area-based
✓Supporting Redwood City businesses since 2004
✓Month-to-month agreements, no lock-in

Managed IT Coverage for Redwood City Companies

From the shop floor to the front office, here’s what’s covered:

Monitoring & Maintenance

We watch your servers, PCs and network gear around the clock and handle patches and updates, so problems surface before they stop work.

Cybersecurity

Layered protection: endpoint security, MFA, dark web and threat monitoring, plus training that helps staff spot phishing.

Cloud & Microsoft 365

Microsoft 365 and your cloud tools, set up for your team and managed day to day.

IT Strategy

Regular technology business reviews, IT budgeting and vendor management that line up with where the business is headed.

Backup & Disaster Recovery

Automated backups of the data your business runs on, plus a plan for getting back to work when something fails.

Help Desk

A local team that sorts out Windows, Mac, phone, printer and business-app problems for office and shop staff alike.

AI Services

Advice on where AI actually fits, then setup and ongoing management of the tools you pick.

Onboarding & Offboarding

New hires get devices and accounts ready to go, and access is shut off when someone leaves.

Phone Systems

VoIP phones for your office, installed and managed by us.

Who We Support in Redwood City

Manufacturing and service work make up our Redwood City client base. Along Haven Avenue and in the Spring Street light industrial area, that means two manufacturers of roughly 15 and 35 people and a home services company of about 40.

Action Sign Systems: 30% More Efficient After Networking and Backups

Client story

Action Sign Systems is a 15-person, family-run sign manufacturer in Redwood City. For more than 40 years, they’ve made building directories, hospital signs, traffic signs and corporate logos. When they started working with us in 2004, each department ran on its own standalone PC. Nothing was networked, so work moved by hand between quoting, design and invoicing. Their accounting data had no backup at all.

We connected every PC into one network, so departments could share files instantly. We set up automated, cloud-enabled backups for their financial and operational data. Then we stayed on to monitor, maintain and secure their network, computers and software under a managed IT contract.

Here’s what changed:

✓A 30% gain in efficiency, with jobs moving from quote to delivery without manual handoffs.
✓Their critical data stays recoverable, and they’ve had zero downtime from data loss.
✓More than 20 years later, they’re still a client.

They also made the sign that hangs in our Foster City office.

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Industries Across the Bay Area

Who we serve

Beyond Redwood City, our Bay Area clients include:

✓Home-based care: Our primary practice. Home care, home health and hospice agencies, with HIPAA security controls, Axxess, WellSky and AxisCare support, and device management for caregivers in the field.
✓Healthcare and medical practices: Secure, reliable IT for practices that handle patient data.
✓Financial services: Protected systems and data for firms that manage client money.
✓Professional services: Dependable IT for firms that sell their expertise and can’t afford downtime.
✓Technology: IT handled for growing tech companies, so their people can focus on building.
✓Life sciences: Support for the systems and data that research teams rely on.
✓Manufacturing: Networked office and production systems, with backups for the data that runs the business.
✓Construction, trades and field services: Support for crews and the devices they use in the field.
Explore Home Care IT Support

A note from BrendanWho Picks Up When Redwood City Calls

“

When a Redwood City business calls us, a local Bay Area team answers, not an offshore call center. Each client works with a consistent pod of engineers who know their systems. You don’t have to explain your setup to someone new every time something breaks.

Our team has an average tenure of more than 10 years, so the people who learn your business stay around to support it. That steadiness runs both ways: most of our clients stay with us 10 years or longer, and our longest Redwood City client has been with us since 2004.

Brendan Duebner
CEO, IT Total Care

ReviewsWhat Redwood City and Peninsula Clients Say

“IT Total Care is a perfect addition to our team! They have helped to keep us and our various departments running smoothly for many years with their quick and friendly responses every time we have needed tech assistance.”
Julie Schneider
Owner, Action Sign Systems, Redwood City
“IT Total Care is great to work with. They are fast, consistent, and very dependable. They know home care and consistently help our team navigate things like BAAs and HIPAA compliance. I highly recommend them!”
Char Dubinsky
Operations Lead, Sage Eldercare, Burlingame

Questions from Redwood City Businesses

No. We’re in Foster City, just north on Highway 101, and it’s our only office. Redwood City clients get remote help for most issues and an onsite visit when the fix needs hands on the equipment.

No. Agreements run month-to-month, so you can leave whenever you want. We’d rather earn the renewal: our longest-standing Redwood City client has been with us since 2004.

No. You’re assigned a small, consistent group of engineers from our local Bay Area team, so the person helping you already knows your network, machines and software. Support hours are 7 AM to 6 PM on weekdays, with after-hours help when you need it.

If an outage has stopped work, we typically respond in 15 to 30 minutes. High-priority problems usually get a response in one to two hours, and routine requests in four to eight. Monitoring software keeps watch around the clock, nights and weekends included.

Yes. Home-based care is our main practice, so HIPAA security is everyday work for us. We put the technical safeguards in place, including access controls, encryption, audit logging and device management, and help with risk assessments and documentation. We support compliance; we don’t certify it.

For a 15- or 35-person manufacturer like the ones we support in Redwood City, one hire can’t cover networking, security, backups and phones equally well. A managed team brings all of those skills, monitoring that never clocks out, and coverage when someone is sick or on vacation.

Book a Free IT and Cybersecurity Health Check

We’ll start with a call about how your Redwood City business runs today, then come onsite at no cost to look over your systems and equipment. Call 650-425-3910.

Book a Complimentary Consultation

Also serving nearby: Foster City · San Mateo · San Francisco · Oakland · San Jose · Santa Clara