Home Care IT Support in Foster City, CA

4.9★

96 Google reviews

5.0★

on Yelp

99%

Client rating

25+ yrs

Serving the Bay Area

10+ yrs

Average team tenure

Why a nearby home care IT team matters

When an agency is growing fast or has high caregiver turnover, devices have to move quickly. Because our office is in Foster City, we can pick up, deliver and set up devices in person. We also handle office moves, and we can be onsite quickly after an incident.

Being nearby means your staff get to know us. People who know the team actually reach out for help, instead of dumping everything on leadership. We also get to know your leadership in person, so we build your IT and cybersecurity around how your agency really works.

Our help desk runs Monday to Friday, 7 AM to 6 PM, with after-hours support as needed. Software monitors your systems 24/7. We typically respond to emergencies in 15-30 minutes, high-priority issues in 1-2 hours, and everything else in 4-8 hours.

Your home care IT team for Foster City

Every home-based care client is assigned one of our lead engineers with years of home-based care experience. That engineer works within a consistent pod of engineers who know your systems. We’re a local Bay Area team, not an offshore call center, with an average tenure of more than 10 years. We’ve supported dozens of home-based care agencies with thousands of caregivers, nurses and doctors.

What home care IT support covers for Foster City agencies

Here’s a summary of what we handle for agencies. The full Home Care IT Support page has the details.

HIPAA security controls

Access controls, encryption and audit logging that support the technical side of your HIPAA compliance.

Agency platforms

Support for the systems you run on, including Axxess, WellSky and AxisCare.

Caregiver devices

Setup and management of caregivers’ phones and tablets in the field.

Secure email and Microsoft 365

For your office staff and caregivers.

Backup and disaster recovery

For your agency’s data.

Help desk and onboarding

Help desk for office staff and caregivers, plus onboarding and offboarding as caregivers come and go.

Sage Eldercare: a network roughly 50% more reliable

Sage Eldercare is a non-medical home care agency in Burlingame with well over 100 caregivers. When we started working with them in 2018, they had no IT or cybersecurity setup, and no one at the agency owned IT.

Our first job was their office move. We set up the new office’s network devices, internet service, workstations and conference room. In the new office, their network was roughly 50% more reliable than the one they had before.

From there, the work grew. More than eight years later, we’re Sage Eldercare’s full managed IT provider, and we own both their IT and their cybersecurity. Nobody on their team has to be the IT person anymore, and leadership has one team to call.

As a non-medical agency, Sage Eldercare is licensed as a Home Care Organization by the California Department of Social Services.

"IT Total Care is great to work with. They are fast, consistent, and very dependable. They know home care and consistently help our team navigate things like BAAs and HIPAA compliance. I highly recommend them!"

Char Dubinsky

Operations Lead, Sage Eldercare

"Since our partnership with IT Total Care we have seen a remarkable improvement in our network stability. This has allowed us to operate seamlessly without any downtime, which has been invaluable to our business needs."

Mina Tsatsaronis

Controller, Original Joe's

Home care IT questions from Foster City agencies

Where are you located?

Right here in Foster City, at 1291 E. Hillsdale Blvd, Suite 303. It’s our only office, so Foster City agencies get onsite help from the same team that supports them remotely.

Do you sign a Business Associate Agreement?

Yes. We sign a Business Associate Agreement with our agency clients.

Can you make our agency HIPAA compliant?

No. No IT provider can promise that. We support the technical side of your compliance, with access controls, encryption, audit logging and device management for caregivers’ phones and tablets.

Do you help with HIPAA risk assessments?

Yes, but we don’t do the audit ourselves, because we won’t audit our own work. We refer agencies to independent third-party auditors we’ve worked with many times. During the audit, we work directly with the auditor to provide what they ask for. When the audit is done, we fix any issues it finds.

Book a free IT and cybersecurity health check for your agency

We start with a call about how your agency runs today, then come onsite at no cost to review your systems, caregiver devices and equipment. Call 650-425-3910.