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Managed IT Services in San Mateo, CA

Veteran-owned managed IT and cybersecurity for San Mateo businesses

We support 9 clients in San Mateo from our office next door in Foster City, and we're typically onsite the same day or the next.

Managed IT Services in San Mateo, CA

4.9★
96 Google reviews
5.0★
on Yelp
99%
Client rating
25+ yrs
Serving the Bay Area
10+ yrs
Average team tenure

Serving San Mateo since 2001Your Local IT Team for San Mateo

IT Total Care is a veteran-owned managed IT and cybersecurity provider for Bay Area businesses with 10-250 employees. We support San Mateo businesses from our office in Foster City.

Today we work with 9 clients in the city of San Mateo, including a display technology company, a plumbing company, a roofing company and a professional association. Our clients are in Downtown, Baywood and Hillsdale, and we also cover nearby Foster City, Burlingame, San Carlos, Redwood City, Menlo Park, South San Francisco and Brisbane. When you need someone onsite, we’re typically there the same day or the next.

✓In business since 2001, with 2,000+ Bay Area businesses supported
✓Veteran-owned, with a local Bay Area team
✓9 clients in the city of San Mateo
✓Month-to-month contracts with no long-term lock-in

Managed IT Services for San Mateo Businesses

Here’s what we handle for San Mateo businesses:

Monitoring & Maintenance

Software watches your systems 24/7 so problems get caught early, and we keep your systems maintained and running.

Cybersecurity

Endpoint protection, multi-factor authentication, security awareness training, dark web monitoring and threat monitoring.

Cloud & Microsoft 365

Setup and support for Microsoft 365 and your cloud systems.

IT Strategy

Technology business reviews, budgeting and vendor management.

Backup & Disaster Recovery

Backups of your servers and data, and a way to recover when something fails, like the server backup system we set up for Avegant.

Help Desk

Support for Windows, Mac, mobile devices, printers and business apps, Monday-Friday, 7 AM-6 PM, with after-hours support as needed.

AI Services

Consulting, implementation and management of AI tools for your business.

Onboarding & Offboarding

Devices and accounts ready for new hires, and access removed when someone leaves.

Phone Systems

VoIP phone systems set up and managed.

Industries We Support in San Mateo

In San Mateo, we support a display technology company, a plumbing company, a roofing company and a professional association, among others. They range from a company building next-generation displays to plumbing and roofing businesses whose work happens out in the field. Our clients are the smaller firms in Downtown, Baywood and Hillsdale, working alongside the city’s big finance and healthcare employers.

Avegant: Roughly 75% Fewer Server Issues

Client story

Avegant is a San Mateo technology company that develops next-generation displays. When the company came to us, no one owned IT. Its servers were running, but no one on staff could manage them, and IT work had landed on the design director.

We started by creating core IT processes. Then we put a server backup system in place and took over day-to-day IT management, so Avegant had one team responsible for its IT. The backup system gave the company a way to recover that it didn’t have before.

Here’s what changed:

✓The design director got IT off their plate and back to their core duties.
✓Server issues dropped by roughly 75%.
✓When a server failed, we troubleshot the problem and had Avegant back up and running the same day.

Avegant went from servers no one could manage to a team that owns them. The people building next-generation displays get to spend their time on displays, not on servers.

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Industries Across the Bay Area

Who we serve

Across the Bay Area, we support:

✓Home-based care: home care, home health and hospice agencies. This is our primary practice, including HIPAA security controls, agency platforms like Axxess, WellSky and AxisCare, and device management for caregivers in the field.
✓Healthcare and medical practices, a big part of San Mateo’s business mix.
✓Financial services, another big part of the city’s business mix.
✓Professional services and associations, like the professional association we support in San Mateo.
✓Technology, like the San Mateo display technology company in our client story.
✓Life sciences.
✓Manufacturing.
✓Construction, trades and field services, like the plumbing and roofing companies we support in San Mateo.
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A note from BrendanWho You'll Work With in San Mateo

“

When you work with IT Total Care, you work with a consistent pod of engineers who know your systems, not a different person every time you call. Our local Bay Area team averages more than 10 years of tenure, so the engineers who learn your setup tend to stay. That consistency is a big reason most of our clients stay with us more than 10 years.

San Mateo is familiar ground for us. IT Total Care used to be based in San Mateo, and we’ve supported San Mateo businesses since we opened in 2001. Today our only office is right next door in Foster City.

Brendan Duebner
CEO, IT Total Care

ReviewsWhat San Mateo Clients Say

“IT Total Care always comes up with well thought out and effective solutions to my computing issues. Drawing on their expertise, they are able to get me back to work quickly.”
Betty Lum
Finance Lead, Garibaldi Plumbing, San Mateo
“IT Total makes us feel as though we are the ONLY client - They are all so responsive and really take the time to explain anything that might not make sense. We really enjoy working with the ENTIRE TEAM.”
Dave Helgoth
Owner, American Eagle Roofing, San Mateo
“IT Total Care always does a great job! We have used them for many years and they have never once let us down. They are fast, smart, and the best!”
Jackie Tanner
Executive Director, AIA San Mateo County, San Mateo

San Mateo IT Questions

No. Our only office is in Foster City, right next door, and we serve San Mateo businesses remotely and onsite. We used to be based in San Mateo, so we know the area well.

Someone from our local Bay Area team answers, not an offshore call center. You work with a consistent pod of engineers who already know your systems, so you don’t start from scratch.

Here’s what San Mateo clients can expect when they call. If your business can’t work, we typically respond within 15-30 minutes. High-priority issues typically get a response within 1-2 hours, and everything else within 4-8 hours. These are typical times, not guarantees.

Our help desk is open Monday-Friday, 7 AM-6 PM, with after-hours support as needed, and software monitors your systems 24/7. Our contracts are month-to-month with no lock-in, so we earn your business every month.

Because you get a full team instead of one person. That means broader skills, 24/7 monitoring by software, and coverage when someone is out. Before Avegant worked with us, no one on staff owned IT, and it fell to the design director.

Yes, we support HIPAA compliance, but we don’t certify it. We put technical safeguards in place, like access controls, encryption, audit logging and device management, and help with risk assessments and documentation. That’s useful for San Mateo’s healthcare and dental offices.

Start with a free IT and cybersecurity health check. We begin with a free call about your setup, then visit your business in San Mateo for a free review of your systems and equipment.

Get a Free IT and Cybersecurity Health Check

Book a free call about your San Mateo business’s setup, followed by a free onsite visit to review your systems and equipment. Call 650-425-3910.

Book a Complimentary Consultation

Also serving nearby: Foster City · San Francisco · Oakland · San Jose · Santa Clara